At Glossop Caravans, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website and stores, how we use it, when and how we might share it with others, how you can access your information and how we keep it secure. We may change this Policy from time to time, so please check back here regularly to make sure that you are happy with the way we are using your information. By using our website and providing us with your personal information, you’re agreeing to be bound by this Policy. If you have any questions about this Policy and our privacy practices you can email us at firstname.lastname@example.org or write to us at Data Protection Coordinator, Glossop Caravans Ltd, Brookfield, Glossop, Derbyshire, SK13 6JF or telephone us on 01457 868011.
We are Glossop Caravans Ltd, on the UK’s leading dealer of caravans, motorhomes and awnings. We are a registered company and our registered address is Glossop Caravans, c/o Freedman, Frankl and Taylor, Reedham House, 31 King Street West, Manchester, M3 2PJ. We have a number of sites from which we operate, Sales based at Brookfield, Glossop ; our Service Centre at Woolley Bridge, Glossop; awning collection and despatch at Glossop Retail Park, Shaw Lane, Glossop. We also have a network of Service Centres across the UK who we can call on to assist our customers.
The personal information we collect might include your name, address, telephone numbers, email address, date of birth. With your permission we may take a photograph of you to use on our website, social media and publications. If you make a purchase or pay a deposit online or over the telephone your card information is not retained by us. If we collect information on behalf of a finance provider your information is recorded and stored according to their procedures (see below).
We obtain information about you when: you purchase a product from us you make an enquiry or reservation on our website you contact our service teams you connect to us through a third party including manufacturers you enter your information in a prize draw or promotion or to receive a newsletter
As a customer who has purchased a caravan, a motorhome or an awning from us or you have made a product based enquiry or product reservation we have a legitimate interest in your information (see next section to learn how we use the information). If you have provided your information when entering a competition or have signed up for a newsletter we will only contact you if you have specifically agreed to this at the time of completing the entry or request form.
We will use your information for a variety of purposes, including: To provide products and services that you have requested; For our internal record keeping and administration purposes Where you have purchased a product or service from us, to contact you in respect of any field service actions, warranty matters, product recalls or any similar relevant notifications To contact you to answer any queries you may have To help us identify you when you contact us Dealing with entries into a competition To help us improve the quality of our products and services To send you communications which you have requested or that may be of interest to you. These may include information about marketing activities and promotions In the event that you apply for a job with Glossop Caravans we will use any Information you submit by way of a job application or your Curriculum Vitae solely to assess your suitability for employment by us and to carry out any subsequent interview process.
We will hold your personal information on our systems for as long as is necessary for the relevant activity and in order for us to provide you with the support you should reasonably expect. We are legally required to hold some types of information to fulfil our statutory obligations this time period is set by regulatory bodies.
Once we receive your information, we provide appropriate security to keep your data safe from unauthorised or unlawful processing and accidental loss, destruction or damage. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear [on the bottom of web browsers such as Microsoft Internet Explorer.] We cancel call recording if you are providing credit or debit card details over the phone in order to make a purchase or place a deposit. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. For any of our related services for which you have received or have chosen a password we ask you not to share that password with anyone else.
As a customer you may receive information about your product and about relevant products and services we offer. We may also send you information about promotions, special offers and events. If you have not purchased from us but have chosen to receive information from us whilst making an enquiry, in a competition or through social media we will send you information about products, services, promotions, special offers and events. We will only send you information by email with your consent which can be given at the time of submitting a form. you can unsubscribe from our mailing list at any time by clicking the unsubscribe link.
All of our servers are located within the EU. On occasion your data may be transferred or access from outside of the EU but on these occasions it is only through countries deemed by the EU to have an adequate level of data protection or if the company has signed up to the Privacy Shield. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
We are committed to the protection data of children under the age of 16. We will therefore not process personal information for anyone under the age of 16 with the explicit permission of their parent or guardian.
For your own safety and for the protection of your investment in your leisure vehicle it is wise to continue to receive information about servicing, repairs, recalls and updates. However, should you choose to, you can request to be taken off this mailing list by contacting us directly. It is your choice whether or not you receive marketing information from us. You can also choose how you prefer to receive it. You can make this choice when we are collecting your information and can change your preferences at any time by contacting us in any of the ways laid out above. Remember you can also unsubscribe from any mailing list by clicking the unsubscribe link.
It is important for both you and Glossop Caravans to hold information that is accurate and up to date. If you change any of your details you can contact us by any methods above to let us know. We will update your details as quickly as possible on receipt. You have the right to know, and request a copy of, the information that we hold about you. You can request a copy of this information by contacting us by any method above. We will respond to your request as quickly as possible but certainly within 1 month of receipt. If any of the data or preferences we hold about you is incorrect we will rectify that information without undue delay once you advise us. You also have the right to request the removal of your details from our database if you believe that there is no longer a need for us to hold them or if you simply wish to ‘be forgotten’. You can make such a request by contacting us by any method above. If you have a complaint about the way your personal data is being processed by us you have the right to complain to the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. However, we would always encourage you to contact us first about your complaint.
We keep this Policy under regular review. This Policy was last updated in July 2018