Terms and Conditions
Your purchase history
To find out more information on your past orders please sign into your account.
- ‘Awaiting fulfilment’ means your order hasn’t been processed yet
- ‘Pending’ means your order could be at any point between processing and dispatching your goods.
- ‘Partially shipped’ means part of your order has dispatched
- ‘Shipped’ means your order has left our warehouse. You’ll receive an email confirming dispatch with tracking number and dispatch date.
- ‘Refund’ means your order has been cancelled either by us or yourself and monies have been refunded back to your account.
Change an order
We’re sorry that in most circumstances it’s not possible to make changes to your order once you have placed it.
If you’d like to add products to you order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01457 860118 between 9am and 5pm Monday to Friday. Please be ready to quote your order number.
Cancel an online or telephone order
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel by making a clear statement (e.g. a letter sent by post, fax or email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standards delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the goods back before the period of 14 days has expired. You will have to bear the direct costs of returning the goods. The cost is estimated at a maximum of £XX.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We have a legal duty to supply goods that are in conformity with the contract. We hope that everything will be to your satisfaction. If it is not, please contact us on 01457 860 118.
We expect our delivery to reach you within 7 days. In most cases delivery will be made within the 7 days, but some orders may take longer. If the delivery will take longer than 7 days you will be notified on placing the order.
Tracking your order
If your order hasn’t arrived, or arrives incomplete, first of all please view your order online by signing into your account. If your order has been shipped but hasn’t arrived within the expected time period, please call us on 01457 860118 Monday to Friday between 9am and 5pm. If your order arrives and the goods are damaged, please visit your account and complete an online returns form, or call us on 01457 860118.
Returns procedure and refund policy
We want you to be happy with your purchase. If you’re not, just return the product to us, as sold and in the original packaging within 14 days following the instructions below and we’ll exchange or refund it. Please see below the products excluded from this policy. You can contact us by email on email@example.com or call us 01457 860118 and we will provide you with details for the collection and return of the item.
In any correspondence please include your order number, the reason for the return and whether you’d like a replacement or refund. Items will only be replaced or refunded once original order is received back with us.
Condition of return
It’s important that returned items are in best possible condition, so please take reasonable care of them.
- Goods returned without the original, saleable packaging cannot be accepted back
- Products should be unused and with the original saleable packaging. (exclusions apply)
- Faulty goods will be exchanged or refunded with proof of purchase
We reserve the right to
- Refuse an exchange or refund with or without proof of purchase
- Ask for identification for return transactions (proof or purchase)
Proof of purchase
If you return a product to our store for a refund proof of purchase is required, but if you cannot provide this photographic identification and the original debit, credit or charge card used to purchase your order will be required.
Delivery Charge Refunds
We’ll refund any delivery charges you’ve paid, provided you return the full order.
Customer Services Contact
Phone: 01457 860 118
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.3 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an "as is" and "as available" basis.
2. Order process
2.1 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Glossop Caravans.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
2.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please refer to Contact us and FAQs.
3.1 This website is only for delivery of products to customers with mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 Delivery charges and estimated timescales are specified in the Home delivery information section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Glossop Caravans shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered.
3.3 Risk of loss and damage of products passes to you on the date when the products.
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 The price you pay is the price displayed on this website at the time we receive your order. The following exception applies:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.3 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.4 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Home delivery information for further details).
4.5 All orders will be made in GBP (£). We do not accept orders in any alternative currencies.
5. Intellectual property
5.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
5.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
6. Liability and indemnity
6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
6.2 Subject to section 6.1 above, Glossop Caravans will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Glossop Caravans will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Glossop Caravans accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
6.3 Subject to section 6.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
6.4 Subject to section 6.1 above, Glossop Caravans will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
- economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
- loss of goodwill or reputation; or
- special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
6.5 Notwithstanding the above, subject to Section 6.1 Glossop Caravans aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
6.6 This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
6.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
7. Miscellaneous Provisions
7.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
7.2 We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
7.3 Glossop Caravans shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control unless we have not fulfilled our obligations within 30 days.
7.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
7.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Glossop Caravans
7.6 Glossop Caravans reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
7.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
7.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
Glossop Caravans (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
1. Glossop Caravans shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
2. A person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
3. No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
7.9 No delay or failure by Glossop Caravans to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Glossop Caravans.
7.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and Glossop Caravans relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Glossop Caravans for your use of this website.